Policies
Refund Policy
Please review the details below. Questions? Reach out anytime.
Editable placeholder: This policy is a starting template. Review and update it with K&K's exact terms (and legal advice if needed) before launch.
Custom & personalized items
Because personalized products are made specifically for you, they are generally not eligible for return or refund unless they arrive damaged or incorrect. [Edit with your exact terms.]
Damaged or incorrect orders
If your order arrives damaged or differs from your confirmed details, contact us within [X] days of delivery with photos and we'll make it right with a replacement or refund.
Digital products
Due to the nature of digital downloads, all digital product sales are final once files have been delivered. [Edit if needed.]
Cancellations
Orders may be cancelled before production begins. Once production has started, cancellations may not be possible. [Edit with your policy.]
Contact
To request help with an order, email [your business email].